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Unit 5 Discussion Question

Unit 5 Discussion Question

Q After you have completed this unit, please post with >2 paragraphs for each number based on the reading material for number one and respond to at least two of your peers on the following topics in this discussion, with ONE of the responses having a DIFFERENT point of view. A different point of view DOES NOT necessarily mean that you are disagreeing with them. 1. When emailing or instant messaging at work, what tactics have you found useful? After reading the unit, what tactics will you now incorporate in your future email/chat communications? (If you don’t email at work, answer from the point of view when sending a business email). 2. You are to use your critical thinking skills to answer the next question because the answers are not in the readings. Compare and Contrast the COMMUNICATION barriers when you are at a brick-n-mortar business such as Target or Walmart to an E-Commerce business/Online business? Provide at least 5 differences between the two. (Hint...this DOES NOT have anything to do with the product, convenience, location, or shopping experience.)

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Instant messaging can be taken as the great way to answer queries, send alerts, provide technical support and schedule services. Using this mode of communication allows the customers to interact with the customer service executives directly from their phones and can reduce their workload with the help of advanced technology. Providing customer service by email is the same as by any other means, only the main key is to focus upon what the customer desires. The tactics which I have used previously by taking the help of emailing and instant messaging is that I have always made it a point to reply to all the mails from the customers. I did not keep them hanging for the reply.